If you have a question, the first thing to do is to contact the car rental provider. You’ll find their phone number on your Voucher and Rental Agreement.
If you have any complaints regarding our service, please visit the “My Booking” page and click the button "File a claim" within 28 days of dropping off the car.
You will be asked to provide all the relevant information and details relating to your complaint, any damage involved, and your rental. If necessary, we’ll also contact the car rental provider to request all the relevant documents and information about the situation. Resolving your claim depends on the type of insurance you have and on the details of the situation. If the complaint is related to the car rental experience please contact the car rental company directly.
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