Ben Mendez

If you would like to update the details of your reservation, we recommend that you either contact our Customer Support team or, if there is at least 48 hours before the start of your rental, submit...

This depends on the type of request you make, availability of car categories, pick-up and drop-off times, and the prices in effect when you make the change. Upon modifying a booking,  we always wor...

If you contact our Customer Support team in advance, we might be able to modify your booking so that you can pick up the rental earlier than originally agreed. If you do not contact us and instead ...

If your flight has been delayed, it is your responsibility to contact the car rental company and inform them of the delay. You will find their contact information on your booking voucher. If you ar...

There are a number of reasons why your payment may have been declined. For example, you made a mistake when you were entering your payment details, there were insufficient funds on your card, or th...

The following payment methods are accepted: credit cards, debit cards and  PayPal.If you fully pay for your rental online, only credit and debit cards are accepted; please note that when picking up...

When browsing our website, you can choose from a range of different currencies that are listed for your convenience. These currencies are only listed for informative purposes; they are meant to giv...

You are required to pay for any optional equipment when you pick up the car. If the optional equipment is added on our website, the exact cost of it will be shown on your voucher. Because the car p...

It depends on the product selected on our website. Currently, we have three types of payment:  1) Full Prepayment: you will pay the entire cost of the car rental online. When picking up the car, yo...

Unfortunately, in many cases, you can not. Many rental companies only accept credit cards in order to protect themselves financially. However, some rental companies do accept debit cards for paymen...