Ben Mendez

If your rental car gets damaged the first thing to do is to contact the car rental agency. If your rental has only basic insurance, you will have to cover the damages up to your deductible amount. ...

To file a Full Coverage claim, visit the My Booking page and click the button in the Full Coverage section within 28 days of dropping off the car.  To file for compensation under Full Coverage, mak...

In terminal - An easy way to pick up your rental is by choosing a supplier with a desk in the airport terminal. Most of these desks are right in the baggage claim area.  Meet & Greet - Someone ...

Yes, if you have not used any of your Booking Credit, you may receive a refund of the original amount that you paid anytime (Note: this does not apply to the extra or bonus added to the original am...

If you have a question, the first thing to do is to contact the car rental provider. You’ll find their phone number on your Voucher and Rental Agreement. If you have any complaints regarding our se...

You can check the status of your booking at any time by visiting the My Booking section. You will automatically receive a link to this page after you make a booking on our site.  If your booking st...

If you book a hire car whose amount of payment due at the time of booking is more than your available Booking Credit, you will need to pay the difference via an acceptable payment method. Please no...

You are responsible for any tickets or fines that you receive during your rental period. Sometimes it can take up to 3 months for the car rental provider to receive information about the fine. If t...

You can download a receipt from the My booking section of the website. Bear in mind that we can only issue a receipt for payments made on the website. If you need one for any payment made at the re...

To file a claim, visit the My Booking page and click the button "File a claim" within 28 days of dropping off the car.   It is important to read the Terms and Conditions thoroughly prior to filling...